Help Center

You can contact our team directly by submitting a request via one of our contact form

Product Help

Find answers to your questions and learn how to make the most of the app and your collection of Eki Stamps.
Get Support

Report a bug

Noticed something unusual? Send a report and help us fix errors to improve your experience.
Report Bug

Suggest an Update

Found a new Eki Stamp or incorrect info? Share it to help keep the map accurate and up to date!
Suggest an Update

Have any questions?

I can’t log in using the Login Link from my email. What should I do?

For the most convenient access, we recommend using Sign in with Google or, on iOS, Sign in with Apple directly from the app's login screen.

If you are set on using your email for login and are experiencing trouble with the Login Link, here are a few things to check

  1. Open the Login Link on the Same Device: Make sure you’re opening the email and tapping the Login Link on the same device where the Stamp Quest app is installed. The link won’t work properly if opened on a different device.
  2. Use the Default Email App: Some third-party email apps (like Outlook or Spark) may not handle Login Links correctly. Try opening the email in your phone’s default email app (e.g., Apple Mail on iPhone, Gmail on Android) and tap the link again.
  3. Set Your Default Browser to Safari (iOS) or Chrome (Android): Some login Link issues are caused by non-default browsers. Please try setting Safari as your default browser on iOS or Chrome on Android, then retry the login link from your email.
  4. Check That the App is Installed: Before tapping the Login Link, ensure the Stamp Quest app is already installed on your device. If not, install the app first, then return to the email and tap the link again.
  5. Resend the Login Link if Needed: Login Links expire after a short time. If it’s been more than a few minutes since the email arrived, go back to the app’s login screen and request a new Login Link.
What’s included in Stamp Quest+?

Upgrading to Stamp Quest+ turns your travels into a high-powered treasure hunt. While the core app helps you find stamps, the Plus subscription provides the advanced tools you need to ensure you never miss a rare find and can deep-dive into your personal collecting journey.

🔥 Feature Spotlight: Proximity Alerts

We know the heartbreak of getting back to your hotel only to realize you walked right past a rare Eki Stamp or a hidden Tourist Spot. With Proximity Alerts, that never happens again.

  • Never Miss a Stamp: Receive a real-time notification on your phone the moment you are near a stamp location.
  • Fully Customizable: You decide how close you want to be before the app alerts you. Choose from a range of 100m, 300m, or 500m.
  • Smart Background Sensing: Our background location service works quietly while your phone is in your pocket, triggering only once per stamp per day to keep your experience seamless and spam-free.
  • Seamless Adventure: It’s like having a local guide tapping you on the shoulder saying, "Don't forget to collect the stamp nearby!".


🚀 Other Premium Tools for the Dedicated Collector

In addition to Proximity Alerts, Stamp Quest+ unlocks:

  • Activity Heatmaps: Visualize the most popular stamp locations based on global visit frequency and favorites.
  • Offline Maps: Explore remote regions or save on data by downloading map tiles. You can still see your GPS location and nearby pins even without an internet connection.
  • Stamp Rankings: Stay ahead of the curve with lists of the Most Visited, Most Favorited, and Recently Trending stamps across Japan.
  • Personal Insights & Statistics: Access a professional dashboard showing your collection trends a breakdown by category (like Castles or National Parks).
Do you offer a free trial?

Yes! Enjoy a free trial when you upgrade to Stamp Quest+ to explore all premium features risk-free.

Can I cancel anytime?

Yes, you can manage or cancel your subscription anytime through your App Store or Google Play account.

Do I need internet to use the app?

Basic features require the internet. Stamp Quest+ includes offline access so you can view stamps and maps even without connectivity.

What’s included in the free version?

The free version includes full access to all stamp locations, maps, personal collection tracking, and regular updates.

What is Stamp Quest?

Stamp Quest is a mobile app that helps travelers find and collect station, sightseeing, and national park stamps across Japan.

Airport

Castle

Private Railway

Public Transportation

Expressway Parking Area

Bus Terminal

Expressway Service Area

JR

Train Station

Tourist Spot

Expressway Parking Area

Airport

Castle

Private Railway

Public Transportation

Expressway Parking Area

Bus Terminal

Expressway Service Area

JR

Train Station

Tourist Spot

Expressway Parking Area

Stamp credits to Funakiya